Experience Healthcare Ambulatory Pediatric Clinic Spectrum Health Helen DeVos Children's Hospital Ambulatory Pediatric Clinic Grand Rapids, Michigan // 48,000 sq. ft. Client Challenge and TowerPinkster Solution With the development of the Helen DeVos Children’s Hospital (HDVCH) at Spectrum Health’s Medical Center Campus, the Ambulatory Pediatric Department opted to consolidate services by moving into a single facility adjacent to the new Children’s Hospital. LEAN methodologies were an important consideration in the design. This “future state” design created an environment that promotes compassionate care, excellence, and innovation. TowerPinkster teamed with FKP Architects, a firm specializing in ambulatory pediatrics and LEAN process design. Together, we inventoried and interviewed the existing pediatric departments to gather data on operations, size, and overall patient experience. As part of the LEAN process improvement plan, a future state process was used to drive the design of the clinic. The plan reduces the number of steps between check-in and check-out, shortening each patient’s length of stay. Elements such as electronic scheduling and monitoring help the clinic maintain efficient day-to-day operations. These modules are shared by multiple departments which provides flexibility and opportunities for growth.