Information Systems Support Specialist

Join our team at TowerPinkster and open a new door to an amazing career! TowerPinkster, an architecture, engineering and interior design firm based in Michigan, is looking for a talented Information Systems Support Specialist to join our team!

This skilled professional will actively support the day to day technology needs of the team and to learn and understand their needs through building relationships and learning industry best practices to deliver the best results. Through initiative and research, this position is responsible for developing solutions to work processes and implementing training to create and develop the work team’s knowledge. In addition, role responsibilities include providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware, respond to questions either in person or over the phone, maintain daily performance of computer and network systems, respond to email messages for team members seeking help and conduct user orientation and group training.

Position Responsibilities:

  • Provide technical assistance and support to issues related to computer systems, software and hardware
  • Maintain daily performance of computer systems
  • Active listening to user needs to develop solutions which increase efficiency and productivity
  • Involvement with research and development for new technology
  • Research to increase industry knowledge and keep up to date on industry trends
  • Participate in research and development projects
  • Provide workstation support
  • Provide hardware and software upgrades
  • Develop and implement training, individual and group, on systems and software
  • Gain knowledge of all environments to support end users
  • Remain flexible to respond to emergency needs
  • Maintain a good balance between day to day tasks and long term planning projects
  • Create suggestions for continuous improvement by being proactive in research and development
  • Keep an open mind through adapting to a changing environment
  • Actively respond to help desk tickets and service requests
  • Perform Information Systems tasks, to include data backups, equipment, and network maintenance monitoring
  • Setup network access accounts and assist new users in familiarization of company applications
  • Some travel to our Grand Rapids office will be required from time to time

Position competencies:

  • Act with integrity and trust
  • Work well independently and in a collaborative team environment
  • Effectively communicate both verbally and in writing
  • Work under pressure and multitask to meet aggressive deadlines
  • Maintain a strong sense of focus and confidence under varying workloads
  • Have excellent organizational and time management skills
  • Ability to work with people of varying work styles

Position qualifications

  • Associate’s or Bachelor’s Degree in Information Systems or related field. If degree not in related field, must have experience commensurate with technology services
  • Three to Four years’ experience in a helpdesk support role, preferably in a professional environment
  • Ability to show proficiency in technical skills

What we offer

  • A supportive work environment that empowers employees to stay healthy, fulfill their interests and passions, and balance work and life goals.
  • A collaborative, multidisciplinary work environment
  • A commitment to design excellence and client service
  • Team building activities and opportunities
  • A competitive benefits package and the opportunity to reach your career goals


Position location:

This position is in Kalamazoo, Michigan.

TowerPinkster is a firm of architects and engineers committed to design integrity, quality, and environmental responsibility. Our doors opened in 1953 with just six people and now we have more than 100 of the best employees in Michigan. At our firm, it’s our people who make us different. We have the freedom to explore new ideas, the tools to create innovative strategies and the talent to inspire our clients through interactive design. Our expertise and collaborative, client-centered approach means the best ideas rise to the top. TowerPinkster received the 2020 National 101 Best and Brightest Companies to Work for Award and the 2020 Best Firm Award from Zweig Group. We are proud of this achievement and are thankful for our client relationships, our generous communities and all the employees who contribute to TowerPinkster’s exciting and creative culture! Our supportive work environment helps employees reach their career goals, and we have fun doing it!

Our Vision: A diverse, talent-based firm sought after in expanding markets.

Our Mission: Design leaders who create unique environments with clients and communities. We are an Equal Opportunity Employer

View the full position description here.