Ingham County

New 911 Central Dispatch Facility

Lansing, Michigan // 11,400 sq. ft.

Client Challenge and TowerPinkster Solution

A study revealed that combining the existing East Lansing and City of Lansing 9-1-1 Dispatch Centers into a single consolidated facility would improve efficiency and streamline operations. With a site already selected, preliminary space planning efforts had projected the new building at 16,000 square feet, but after completing a detailed needs assessment and space programming exercises, TowerPinkster determined a new building footprint of 11,400 square feet would sufficiently house all necessary operations.

Now operated by Ingham County, the new Central Dispatch Facility is in operation 24 hours a day, 7 days a week and features a large dispatch area surrounded by staff office space, a kitchen/break room area, a locker room and conference space.

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